1. FedEx will make that determination
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2. FedEx pricing varies by service. Per our agreement with FedEx, you do not need to be familiar with those prices. If customers inquire, politely refer them to 1-800-GO-FEDEX, where such questions can be answered.
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3. Politely advise the customers that we can not take their FedEx pieces. Customers must deposit their pieces in the FedEx drop box, or they may call 1-800-GO-FEDEX.
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4. If customer asks about this at the retail counter, politely refer them to call 1-800-GO-FEDEX to arrange for pickup.
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5. The FedEx Drop Box Agreement is nonexclusive. Postal Service national headquarters will handle any discussions with other prospective partners. Do not make any local agreements.
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6. Anything that is contemplated to be moved in favor of a FedEx drop placement will be worked out by the Postal Service District Implementation team and FedEx on a case-by-case basis. FedEx may place a drop box at any Post Office, station, or branch location.
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7. Yes, they are our customers too. However, we will not keep FedEx supplies in our lobbies. FedEx supplies are available at the drop boxes and are maintained by their couriers.
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8. Fedex has indicated that customers will speak directly with a FedEx representative.
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9. No. Politely advise the customers to call 1-800-GO-FEDEX. Doing so will result in an increase in work hours.
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10. FedEx scans each piece removed from a drop box. FedEx is responsible for supplying the Postal Service with collection data reports using a mutually agreed upon system.
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11. No. Politely refer customers to 1-800-GO-FEDEX when they have questions.
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12. A 7-year agreement has been assigned.
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13. No. Politely instruct customers to call 1-800-GO-FEDEX.
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14. Politely direct customer to deposit their pieces in the FedEx drop box. In exceptional circumstances and in the interest of good customer relations, you may accept the FedEx piece (do not weigh or rate the piece) and deposit it in the drop box if the customer insists that we accept it.
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15. FedEx monitors its drop boxes. However, in the spirit of good partnership, you should call 1-800-GO-FEDEX to report the issue.
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16. There are no provisions for FedEx packages to be left at the back dock. Politely inform customers and couriers of the FedEx drop box location for deposit.
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17. A. As soon as you discover that packages have been deposited into the wrong drop box or collection box, immediately transfer the packages to the correct receptacle. If the pick-up time has already occurred for the correct drop box or collection box, meaning the package will not "go out" on the day deposited, contact the other party to arrange pick-up. At no time should you convert to the other party's service a package that has been tendered to either the Postal Service or FedEx by mistake, unless the customer initiates the service change.
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18. A. FedEx may place promotional materials on their drop boxes only. Postal Service headquarters must approve all other requests.
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Note: Questions and concerns have already been raised concerning the transportation agreement. Those issues will be addressed in conjunction
with the implementation scheduled for August 2001.