Don't Give Away Window Time!
Record Your Non-Revenue Transactions
It's intentional: the Postal Service takes the human element out of staffing calculations because such subjectivity (i.e.— reasonableness) can only work against their stated intentions to downsize.
Identifying, recording, and consolidating idle moments is one of their strategies. This is no better demonstrated, regarding the reduction of window staffing, than via elecronically-recorded POS-ONE downtime.
Unfortunately, too many window clerks do not adequately log-in numerous codes assoicatied with the type of operational function they are doing and the system has no choice but to record such lapses as downtime-- as if no work is being done.
THe USPS counts on us taking shortcuts, but don't. USE window non-transaction keys for each and every such function performed:
- Mail pickup
- Respond to CFS issues
- Summon Supervisor
- Change of Address
- Rate inquiries
- Employment inquiries
- Voter registration
- Giving local directions
- Philatelic info/catalog
- Accept Hold Mail requests
- Request Passport Form
- Request Tax Form
- Accept customer service form
- Request/submit Selective Service Form
- Supply P.O. Box holder name/address
- Supply permit holder name/address
- Miscellaneous forms
- Other (try to avoid)
- Answer phone
- Request change
- Water sponges
- Putting up hold mail
- Etc.
Of course it is equally essential that you timely return to the appropriate Transaction functions lest the entire period be recorded as downtime.
